Refund Policy

Effective Date: 1st August, 2024

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receipt to request a return or exchange.
• Incorrect Items: If you receive an item that is not what you ordered, contact us within 7 days to request a return or exchange.
• Change of Mind: We offer a 7 day return policy for a change of mind. The product must be returned in its original condition and packaging.

Return Process

To initiate a return, please contact us at droppervault@gmail.com. Provide your order number and reason for the return. We will provide you with instructions on how to return the item. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refund Processing

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3 business days. Shipping charges are non-refundable.

Non-Refundable Items

Certain items are non-refundable, including but not limited to, personalized products or products marked as final sale.

Contact Information

If you have any questions or concerns about these Terms or our Refund Policy, please contact us at:

• Email: droppervault@gmail.com
• Phone: +91 9458855445
• Address: Abhay Khand, Indirapuram, Ghaziabad, Uttar Pradesh, INDIA | Pin. 201014